RETURNS

Our return service is possible for products that meet certain conditions, if these conditions are not met, depreciation may be charged. The conditions a return must meet are:

• The product is complete, in original condition and undamaged.
• The product has original labels, tags and/or cards.
• The product is in the original undamaged packaging (if possible).

Returns
Is your order not to your liking? Of course, that is always annoying! We want to resolve this quickly for you. You can return a product within 30 days of receipt. Please note that your return label is valid for 30 days after delivery, otherwise the product cannot be returned. We currently have 2 options for returns:

1. Would you like to return your product and like your money back? Then we charge €1.95 return fee.
   Report your return according to the return process, then pay €1.95 to download the return label.
2. Planning to order something else soon? Then you can also choose to receive the return amount as a voucher. In this case, there is no return charge. How does this work? You register your return through the return process and you will be sent a voucher with a unique code worth the returned item(s). This voucher is valid for 1 year.

NOTE: Did you place an order above €50,- and then return products from it, bringing the ordered amount below €50,-? Then shipping costs will be charged just as much. There will then be €4.95 deducted from the refundable amount.

Label-free returns
You don’t have to print out your return label with us! Once your return is registered, you will receive a return label at your email address. This can just show it on your phone when you drop the package off at a PostNL point. Saves paper and hassle 😉

Exchanges
Still prefer a different product? Register your product in the return process, then you will receive a unique code from us and you can use it to place your new order. This way, the item can be returned free of charge and you can place a new order with the desired item.

Purchased product at a discount?
Did you buy your product with a discount code and would now like to return it and then order a new product at a discount? Unfortunately, this is not possible. We discount only in the time period of a particular campaign. Anything beyond that will be sold at full price. Of course, you may always return a discounted product if it meets the conditions, as stated above.

Complaint
Need to return products due to an error or defect on our part? In this case, please contact our customer service first at klantenservice@speedcube.nl

What else can we help you with?