Frequently asked questions (FAQ)

With all opened packages, with the plastic film removed (not in all cases) and with all used products. There is a warranty only for manufacturing defects. So this does not apply when a product disappoints or does not run smoothly.

Yes you can and this is how it works: Register your product in the return process, then you will receive a unique code from us and you can use it to place your new order. This way, the item can be returned free of charge and you can place a new order with the desired item.

This depends on the payment method chosen. Usually, the amount is back in your account within 5 business days.