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RETURNS
Our returns service is available for products that meet certain conditions. If these conditions are not met, a reduction in value may be charged. The conditions a return must meet are:
- The product is complete, in its original condition and undamaged.
- The product has its original tags, labels and/or cards attached.
- The product is in its original, undamaged packaging (if possible).
Returns
Is your order not what you expected? That’s always disappointing, of course! We’ll resolve this for you quickly. You can return a product within 30 days of receiving it. Please note that your return label is valid for 30 days after delivery; otherwise, the product cannot be returned. We charge €3,95 in return costs. Register your return by following the returns process. You’ll then pay €3,95 to download the return label and can send the package back to us.
Returns without a label
You don't need to print your return label! Once your return has been registered, you'll receive a return label by email. You can simply show it on your phone when you drop off your parcel at a PostNL point. Saves paper and hassle 😉
Ordered with a volume discount?
Did you order before November 1, 2026 with a volume discount and are returning part of your order? We’ll recalculate the discount based on the products you keep.
Complaint
Do you need to return products because of an error or defect on our part? In that case, please contact our customer service first at [email protected]
How else can we help you?
How do you return a product?
You can choose to return the products within 30 days and include a note in the return package stating that you wish to withdraw from the purchase, but it's even easier to register your return using the button below. The steps below explain how the return process works.
Here you’ll find the items you ordered.
Go to the item
you want to return.
Select how many of these items you want to return, select a reason, and follow the steps.
The request has been submitted.
Once approved
(and after payment of €1,95 in return costs, if applicable), you will receive a return label.
Go to the return label
and enter these details.
You can also select the shipping method
here.
You will now receive an email with a barcode. Take the package to a post office, have them scan the barcode and hand in
the package.
Do you have a complaint?
If you have a complaint about our products or service, you can contact us using the contact form. We will provide a substantive response within 14 days of receiving your complaint. If you are not satisfied with the solution, or we are unable to resolve the issue together, you can submit it to the Geschillencommissie Thuiswinkel, PO Box 90600, 2509 LP, Den Haag (www.sgc.nl).
Just for you
Personal contact
with our customer service
Lightning FAST! order before 23:30
and get it tomorrow
97% recommend us
according to customers on Kiyoh
Shop safely on a
trusted website