RETURNS

Our return policy applies to products that meet certain conditions; if these conditions are not met, a depreciation fee may be charged. The conditions that a return must meet are:

• The product is complete, in its original condition, and undamaged.
• The product comes with its original labels, tags, and/or cards.
• The product is (if possible) in its original, undamaged packaging.

ReturnsIs your order not what you expected? That’s always a bummer, of course! We want to resolve this for you quickly. You can return a product within 30 days of receipt. Please note that your return label is valid for 30 days after delivery; otherwise, the product cannot be returned. We chargea €3.95 return fee. Register your return according to the return process, then pay €3.95 to download the return label, and you can send the package back to us.

Returns Without a Label
With us, you don’t need to print out your return label! Once your return has been registered, you’ll receive a return label at your email address. You can simply show it on your phone when you drop off the package at a PostNL location. Saves paper and hassle 😉

Didyou buy a product at a discount?
Did you buyyour product at a discountand would you now like to return it? Our model is based on a minimum purchase amount, and you receive a certain discount based on that amount. So if you return an item, the discount will be recalculated. For example, you may have initially received a 20% discount because you spent at least €65, but after returning products, you may now only receive a 10% discount on the total amount. This difference will be factored into your refund. 

ComplaintDo you need to return products due to an error or defect on our part? In that case, please contact our customer service first at [email protected] 

Is there anything else we can help you with?